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Tel. 01242 513580 | Open 7 days a week 9.30am-5.30pm Mon-Sat and 11am-4pm Sun
 

Customer Service

Shipping & Delivery
Delivery is free on all orders within the UK. Delivery for the rest of the world is £20. In addition to shipping time, please allow 2-3 business days for us to process your order. Deliveries are sent by the Royal Mail special delivery service and require a signature of receipt..
Returns & Replacements
We are committed to your satisfaction. To enquire regarding a return for a refund or exchange please ring us on 01242 513 580 or email us at info@hooperbolton.com. All refunds will be issued based upon the original form of payment. We will not return or exchange a product under the following conditions:

The product shows signs of visible use
The product returns without original packaging and/or product tags
The product is damaged as a result of return transport
Privacy & Security
Hooper Bolton is committed to providing you with the highest quality of service and products while respecting your rights to security and privacy. Our privacy policy below explains how information about you is collected and used.

First and foremost, please know that Hooper Bolton will not rent, sell or trade your personal information to any third party without your permission.

Our site is meant to service you. In order to provide you with the best products, information, and customer service we record a variety of information from your visit to our site. We record you computer’s domain name, information on what pages you visit, and volunteered information, such as that gathered in a survey.

"Cookies" are small pieces of information that are stored on your computer when sent to your browser by a web server. We use cookies to track user behavior on our site. We use analytic software to aggregate demographic and profile data as a means to personalise our site for you. Gathered information cannot be tied back to a specific user and is therefore completely anonymous.

When an order is placed, we collect your credit card information. This information is used only to process your order. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128-bit encryption. We will never ask for your credit card information via email and will never share any payment information with any third party, other than the credit card processing company.

We may send occasional updates and promotional offers to your email address, if you sign-up for our newsletter.

If you supply us with your telephone number online you may receive a telephone call regarding your placed order. We will not contact you by telephone about any of our new products or offers.

As delineated by the Children’s Online Privacy Protection Act, Hooper Bolton does not collect information on any individual under thirteen years old without prior consent of the parent or guardians.

Hooper Bolton reserves the right to modify our privacy policy at any time. If substantial policy changes are made, we will notify you via email as we value your trust. If you have any questions or concerns about our policy please contact us at: info@hooperbolton.com